Delivery

General Delivery Questions

How long does it take for my order to ship?

Standard Processing: Orders typically process within 1-3 business days before shipping.
Peak Periods: During high-demand times, processing may take up to 7 business days before your order ships.

How can I track my order?

What is included in my order?

The accessories included with your membership depend on the membership you’ve chosen:
- WHOOP One: Includes 1 CoreKnit Band in Jet Black.
- WHOOP Peak: Includes 1 SuperKnit Band in Obsidian.
- WHOOP Life: Includes 1 SuperKnit Luxe Band in Obsidian with Titanium Medical Grade Compatible Metals for a premium finish.
These accessories are tailored to complement your chosen membership

If I pay for expedited shipping but the package is delayed, can I get a refund?

Expedited shipping timelines are estimated and can be impacted by carrier delays. If your package arrives later than expected, we recommend reaching out to the carrier for more information on your shipment status. If you need further support, please reach out to our support team to review your options.

Note: Unfortunately, we cannot update your order to expedited shipping once it has been placed.

Can I purchase multiple WHOOPs and ship them to different locations in 1 order?

Unfortunately, no, we don’t support multiple shipping addresses in a single order.
You’ll need to place separate orders for each shipping location if you would like to ship to different locations

Where does WHOOP manufacture?

WHOOP manufactures its devices in a WHOOP-owned facility in Mexico, where all of the team is fully dedicated to WHOOP production. Devices built in Mexico serve customers across the United States, Canada, and Mexico, as well as most other global markets.
To meet global demand, WHOOP also works with a manufacturing partner in China that produces devices for distribution to other regions outside of North America.
All WHOOP manufacturing undergoes rigorous product validation to ensure the highest quality standards regardless of where they are made. Our facilities and partner operations follow best-in-class labor practices and comply with all applicable local laws and regulations.

I accidentally created another order, can I cancel this one?

If your order has already shipped, we can provide you with a return label to return the order. Once an order has been placed, modifications and cancellations are not possible.

Can I update my shipping address/email address/phone number after placing an order?

No, unfortunately once an order has been placed, modifications and cancellations are not possible.

I need to cancel my order, I chose the wrong item / can I remove accessories from my order?

If your order has already shipped, we can provide you with a return label to return the order. Once an order has been placed, modifications and cancellations are not possible.

Can I update my order to a family plan vs individual plans?

Once you’ve onboarded, you can transition to a Family Plan directly in the WHOOP app by navigating to the More tab in the navigation bar.

I see my order is shipping with [Carrier], can we change it to [Carrier]?

No, we’re unable to change the shipping carrier once the order has been processed.

My tracking number hasn’t been updated—what should I do?

Tracking updates may take 24-48 hours after your order ships. If there is no update after 5 business days, contact the carrier for an update.

My package says ‘delivered,’ but I haven’t received it.

Check around your delivery location, with neighbors, or building management.
- If the package is still missing after 48 hours, contact the shipping carrier to file a claim.
- If you need further assistance, reach out to WHOOP Support with your tracking details.

What happens if my order is delayed?

Orders may be delayed due to high demand, local shipping disruptions, or customs processing. Check your tracking information for the latest status.

If your order is significantly delayed beyond the estimated timeframe, contact WHOOP Support.

I received my device but I did not receive my accessories/apparel

Some items may ship separately depending on your order. Check your tracking details—if your accessories or apparel were shipped separately, you can find the tracking information in your order confirmation email or account. If they should have arrived together, let us know which items are missing!

I received the wrong device, how can I get the correct one?

If you received the wrong device, we can provide a return label so you can send it back. Once the return is processed, we’ll ship you the correct device at no cost.

Will I need to pay customs or import fees?

International shipments may be subject to duties and taxes upon arrival. These charges vary by country and are the responsibility of the customer.
WHOOP does not control these fees and recommends checking with your local customs office for more details.

Why is my international order taking longer?

Customs clearance can sometimes extend delivery times beyond the estimated window.
If your order has been in customs for more than 10 business days, contact the shipping carrier for an update.

How long will it take for my order to arrive if I live outside the United States?

Orders are expected to ship within one week. Regional shipping timelines will be displayed at checkout based on your location.